Qus:    Is there a way to send a survey using process builder to customers when a case is closed ?
Apr 23, 2021 12:33 1 Answers Views: 532 DILEEP
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NAIDU Apr 24, 2021 10:24
Answer:   A great option is to create a screen flow for the survey, embed it in a public community, and then send out the link via flow. Another great option is using a tool called Form Assembly to create the survey. Then using a url hack you can pass the case number, and other info into the survey link. That way, when the user opens the survey, the data is already there for them!

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