Qus:    What is ‘Grant Account Login Access’? How to enable ‘Grant Account Login Access’?
Mar 02, 2021 11:32 1 Answers Views: 27 RAMU
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Answers (1)
NAIDU Mar 03, 2021 09:10
Answer:   If you need help resolving a problem, you can grant login access to your account to a Salesforce administrator or a support representative.
If we enable ‘Grant Account Login Access’ for a user then we can see ‘Log in’ button on the detail page of that user. By clicking on that ‘Log in’ button without giving that user’s username and password we can log in.
To enable the ‘Grant Account Login Access’ follow the below steps –
• Log in as a user to whom you want to enable Log in access.
• At top right corner click on name (Which should be left to Setup) > My Settings
• User should be able to see user’s personal set up page.
• Left side, click on Personal Information > Grant Account Login Access
• User should be able to see Grant Account Login Access page
• In Access Duration column select ‘1 Year’ for all the records and click on ‘Save’ button.
• Log out and Log in as any other user in the organization then click on Manage Users > Users.
• User should be able to see list of records and verify the user to whom we enabled the Grant Account Login Access
• User should be able to see the Login link beside Edit link.
• Click on Login then user should be able to login as that user mode
• Observe at top right corner, user should be able to see Logged in as ‘Name of the user’ which should be highlight in black color.
• Click on Logout
• User should be come back to original user’s mode, Observe at top right corner, user should not be able to see Logged in as ‘Name of the user’

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