Qus:    What are Auto-Response Rules?
Feb 23, 2021 11:15 1 Answers Views: 559 LALITH
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Answers (1)
DILEEP Feb 24, 2021 10:50
Answer:   An auto-response rule is a set of conditions for sending automatic email responses to lead or case submissions based on the attributes of the submitted record. Applicable leads include those captured through a Web-to-Lead form.
Applicable cases include those submitted through a:
• Self-Service portal
• Customer Portal
• Web-to-Case form
• Email-to-Case message
• On-Demand Email-to-Case message

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