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LALITH Feb 23, 2021 10:05
Answer:   In queue we can add group of users and we can assign the objects to the Queue. After creating the queue one of the list view automatically created on the objects which are selected for the queue. We can assign this queue as the owner of the records (objects which are selected for this queue). Later users who are part of that queue can claim the ownership by navigating to list view corresponding to the queue. In that list view users who are part of the queue can select the record and click on accept button so that record ownership will be transferred from queue to accepted person.

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