Topic:   Case Auto-Response email is coming up
Mar 09, 2021 11:30 1 Replies 292 Views DILEEP

Can someone tell me why the Case Auto-Response email is coming up as " when I have the "from" email as ******** example) client wants the users to respond to the auto-response email thread so she wants it to show up as the "from" email of (******** we put in there and not the "noreply" email....anyone know how to resolve this issue?

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Topic Replies (1)
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    idnkx user


    In setup, go to Email>Deliverability> Enable Sender ID Compliance. This is the setting adds the “ on behalf of...” section to your sent emails. Unchecking the box will remove it. Please take a look at help documentation to be sure that this is the right move for your client.

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